I also noticed that the active voice service on your system is Google Assistant, but there’s Alexa skill enabled on some of the speakers. This article will help you reduce wireless interference around your Sonos products. These conditions could be caused by a lot of factors, most often by wireless interference. Upon reviewing the diagnostic, the system has detected that the Sonos network is experiencing poor wireless conditions. I appreciate your effort in following the suggested steps above and submitting the diagnostic, it’ll be my pleasure to help so let me check it for you. Let us know if you have additional questions or concerns, we are always here to help. Their hours of operations are Mon-Fri 10:00 AM - 9:00 PM EST You can contact Sonos Support to discuss further the diagnostic result, I suggest phone support because they have more resources available on their system for advanced troubleshooting, sharing your controller screen with the technician is one of their tools that can be useful in this case. Hopefully, that helps but if not, it would be best to give our support technicians a call to have a closer look at this in real-time. Wait for about 3 minutes, then submit a new diagnostic report and reply with the confirmation so I can check if there will be changes. Then test it and see if the issue still occurs.
If you are using a local WiFi network with more than one WiFi hub or access point, I would personally recommend that you try to switch your system to SonosNet by wiring just one standalone Sonos device to your primary WiFi hub or router, that begins the WiFi network.
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